Frequently asked questions
Is New Zealand's online casino licensing process complete?
As of early November 2026 it was still in progress. The Act commenced on 1 May, while the licensing process moves through expression of interest, auction and application. Check the date and scope of any subsequent grant.
Does winning the auction mean a casino is licensed?
The auction gives successful bidders the right to apply. DIA assesses applications before granting licences. A successful bidder and the brand eventually named in a licence are separate pieces of information.
What changes on 1 December 2026?
The published transition requires operators without a licence application to cease conducting online casino gambling in New Zealand from that date. A qualifying applicant can operate under the transition while its application is considered, without advertising.
Can the same software appear under an application and a later licence?
Yes. Software can be supplied to more than one brand or platform. Match the exact service to its application or grant, and check the game build against the system used by that service.
Does an NZD account show that the operator is licensed?
NZD is a currency setting. Read the operator, brand, exact domain and dated permission. An international licence or an older NZD cashier does not identify a grant under the New Zealand regime.
Which rules cover technical game integrity?
The New Zealand minimum standards and the licensed operator's obligations cover game and system integrity. Identify the version, round reference and account before attributing a result or issue to the studio.
What should I record if a site is leaving the market?
Retain the operator's notice, original domain, account balance and transaction or withdrawal reference. If a payment is expected, record the actual settlement date from the receiving institution.
Where will approved brands be listed?
DIA has said that approved brands will appear in its public register after licences are granted. Use the published entry to verify the brand and platforms covered, rather than relying on an auction announcement.
