Frequently asked questions
Where is the official German gambling whitelist?
The GGL publishes the joint official whitelist. Check the domain, operator, issuing authority and permitted product on its current entry. A listed brand name alone cannot identify every website operated under that name.
Are virtual slots and online casino games the same category in Germany?
They are distinct legal categories. Virtual slots are regulated separately from online casino table games such as roulette or blackjack. The online table-game framework depends on the relevant state arrangements.
Does a sports-betting listing cover the casino lobby?
Check the individual product entry. A sports-betting permission does not carry over to virtual slots, online poker or table games. Shared branding or a common account screen does not change the scope.
How can I check a slot supplied by a familiar provider?
Identify the exact title and version, then verify the operator's permitted product. Germany's virtual slot rules apply to individual games as well as operators. A studio logo or foreign catalogue cannot establish that a title is offered through the German service.
What are OASIS and LUGAS?
OASIS is the exclusion system. LUGAS provides central technical components for controls such as cross-provider deposit limits and parallel play. They serve different functions and should be identified separately when documenting an account issue.
What if a site shows a foreign licence seal?
Use the seal to identify the operator it claims to represent, then verify Germany separately through the whitelist. A foreign authorisation does not replace the permission required for a German offer.
Where can I report a suspected unauthorised website?
Keep the exact address, date and product details. The GGL provides a reporting channel for suspected illegal gambling and advertising. For a disputed transaction, retain the operator's record and payment receipt separately.
Do the guide's matching review counts show authorised German operators?
The counts show how often a studio or authority occurs in the Germany-filtered review list. The current whitelist provides the local permission check.
